Refund policy

Summary of clauses 2 and 8 of the Subscription Terms (version of 28/10/2026). It adds nothing to the Terms and takes nothing away.

14 days to withdraw, with a full refund

You have 14 days from your first payment to withdraw, without giving a reason, with a full refund of what you paid, even if you've used the app.

How to ask

• In the app, under Account → "Withdraw from contract here" (you confirm in a 2nd step, with "Confirm withdrawal");
• in Paddle's customer portal;
• by email to hello@mexida.com;
• or using the model form in clause 8 of the Terms.

It's enough to send the request within the deadline. We email you an acknowledgement of receipt, with date and time (Lisbon time), within 24 hours.

What happens after your request

The subscription and your access end immediately. The refund is processed by Paddle.com Market Ltd, our official reseller (merchant of record), to the same payment method within 14 days at most of your request.

After the 14 days

The right to withdraw with a full refund in clause 8 covers requests sent within 14 days of your first payment. After that, see the Subscription Terms for how to cancel your subscription (clause 6).

Receipt and statement

At checkout and on Paddle's receipt and emails the seller is shown as "Vigia" (the name of the Paddle account we use for our products) and the purchase as "Mexida"; on your card statement the charge starts with "PADDLE.NET*" (with PayPal, "PAYPAL *PADDLE.NET").

Which rules apply

When you pay you also accept Paddle's terms. If this page, the Terms and Paddle's terms differ, whichever is more favourable to you applies.

Full text: clause 8 of the Subscription Terms.